Our Return Policy
We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by calling us directly at (859) 971-3214 and/or sending us an email at firstname.lastname@example.org. We would like the opportunity to correct the situation if possible. Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us. Unless the item is damaged or defective, or if we made an error in fulfillment of your order, all returns must be shipped back to us postage paid. We reserve the right to charge a 15% return processing restocking fee.
While we work hard to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality or taste of a bottle, please contact us within 15 days of when you receive the item and provide the details of your problem. We will do our best to resolve the problem if at all possible.
Many of our events are not refundable with all sales final. If you purchase a ticket for a concert, outdoor event, wine tasting or other special occasion, be sure to read the refund policy for that event.
Merchandise Damaged in Shipping
In the event you experience a problem with a shipment of wine or other merchandise we offer for sale, please contact us within five (5) days of when you received the shipment by calling us directly at (859) 971-3214 and/or sending us an email at email@example.com. We may ask that you return any unopened bottles for quality control information. At our discretion we may offer a replacement, a discount, or a refund.